|
|
Research on the Construction and Application of Intelligent Reference Service in University Libraries Based on Large Language Model: A Case Study of Shandong University Library
Fu Guorui, Wang Pingli, Wang Yizhan, Song Xigui(Shandong University Library)
Libraly Journal. 2025, 44 (416): 31-40.
With the rapid development of
artificial intelligence technology, university libraries need toinnovate the reference
service models. This paper proposes a solution combining “pre-trained models+alocal
knowledge base” to build an
intelligent reference service system powered by large language models.Through
the organic integration of four layers: data resources, model training, application services, andinteractive display, the system
enhances the human-computer and human-AI collaboration capabilities ofintelligent
libraries. Taking Shandong University Library as an example, this paper
elaborates the specificapplication and effectiveness evaluation results of the
system in management service, space service,resource service and other scenarios. The research shows
that the system has significant advantages inimproving service efficiency and
optimizing user experience, offering more comprehensive, detailed andpersonalized
consultation services. This provides a new solution and practical path for
university librariesto carry out intelligent services.
References |
Related Articles |
Metrics
|
|