Abstract:

Through the meta-analysis of reader satisfaction survey data, the paper questions the view
that equates “basically satisfied” with “satisfied” and regards the generalization as a confusing method to
acquire readers’ feedbacks. It thus recommends revisionary efforts to ask supplementary open questions to
find out what exactly leads to readers’ “dissatisfaction”, so as to increase the accuracy of information.

Key words: Library, Satisfaction, Supplementary survey