Libraly Journal

Libraly Journal ›› 2017, Vol. 36 ›› Issue (10): 63-70.

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Question & Answer Community: A New Demand for the Library

Lin Zefei, Meng Xuemei   

  • Online:2017-10-09 Published:2017-11-13

Abstract:

This paper discusses the construction of Question & Answer (QA) community in university library based on the information architecture theory, which uses a knowledge-serving platform in network environment to provide online services. Starting with the analysis of the popular QA communities listed at the top 500 sites by Alexa, the functional features of the QA communities are presented, including the construction pattern and the website software. The demands for the online reference services in the library are analyzed. As an example, the QA community website is developed for Nanjing University of Aeronautics and Astronautics.

Key words:  Keywords Question & answer (QA) community, Question answer system software, Library service, Information architecture, Website construction