Public Value Management: Solutions to “Wicked Problem” in Library

Abstract

Abstract:

With the deepening of globalization and the rapid development of social economy duringthe past forty years, the treatment of “wicked problems” has become the new normal in management.It makes libraries face great challenges in terms of “what should be done” at the value level and “howto do it” at the path level. In this complex situation, it will be more and more difficult to try to find therelationship and law between event factors and establish a model within the traditional managementframework. The paradigm of public value management is based on the methodology of pragmatism,activism and evolutionism. It emphasizes the development of organizational strategies and the selection ofappropriate management models according to specific situations, which is naturally applicable to librarymanagement. The solution is to try to construct the framework of “library public value strategic triangle”from three dimensions of public value, authorizing environment and operational capacity. This frameworktakes the realization and creation of public value as the organizational strategic goal; builds an authorizingenvironment through political authorization and system guarantee to obtain support from external publicresources; internally integrates administrative resources, and implements public value creation behaviorsor activities by building operational capacity. In this process, library managers should always pay attention to and constantly seek the maximum matching and balance between the three dimensions.

Lu Xiaoxi (Library of Beijing Language and Culture University) Guo Jialiang (School of Public Administration, Southwest Jiaotong University).

Public Value Management: Solutions to “Wicked Problem” in Library [J]. Libraly Journal, 2023, 42(386): 12-19.

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