An Empirical Analysis on Library Anxiety: A Case Study of National Library of China

Abstract

Abstract: National Library of China is a national library with the character of a public library which provides reading services to general public. Library anxiety has negative effects on the effective use of library. Through the analysis on the overall level of readers’ library anxiety and its influencing factors, the librarian has a better understanding of readers’ reading experiences, in order to enhance the quality of services. Through questionnaires, this study analyses readers’ anxiety in 7 aspects: library regulations, librarian, comfort of library, the library convenience, the quality of library resources, knowledge of library, and emotion. The result shows that readers’ library anxiety is on a moderate to minor level. Factors such as readers’ age, education, the frequency and purpose of library usage are related to the level of reading anxiety. Based on the results, this study provides some suggestions and recommendation that can be used for easing readers’ anxiety.

Key words: Library anxiety, Empirical research, National Library of China

Yang Jing. An Empirical Analysis on Library Anxiety: A Case Study of National Library of China[J]. Libraly Journal, 2018, 37(6): 52-55.

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