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The Analysis of Factors of Mobile Library Service Quality

Shi Guohong, Zhao Qing   

  • Online:2017-01-15 Published:2017-01-25

Abstract:

Based on the existing evaluation theory of quality and method of mobile service quality and mobile library service quality, this paper studies the service quality of university mobile library,and explores the factors of service quality of university mobile library from system performance, digital resource, librarian and empathy service. Then it proceeds with empirical analysis to check its rationality and scientificity. The results can provide inspiration for further research on mobile library service quality,and better service for readers to meet their needs.