Abstract:

This article explores the application of artificial intelligence (AI) in innovating library knowledge services, aiming to reconstruct knowledge management frameworks and provide new perspectives and pathways for library transformation and advancement. A multi-layered AI-driven knowledge service platform has been established, consisting of academic resources, intelligent services, user experience, collaborative environments, and security guarantees. Using the case of Xi’an Jiaotong University library, the study illustrates the development of a comprehensive knowledge management system featuring intelligent knowledge acquisition and discovery, innovative academic support tools, personalized learning center development, and interactive experiences with AI-powered librarians. Artificial intelligence technology is continually changing the understanding, organization, and acquisition of knowledge, thereby assisting libraries in providing more convenient, precise, and personalized knowledge services.