关键词: 人工智能, AI4S, 高校图书馆, 数字学术服务, 用户需求

Abstract: Artificial Intelligence for Science (AI4S) brings significant opportunities and breakthroughs for scientific research, while providing a new guideline for university libraries to optimize digital academic services and advance the development of smart libraries. This paper takes Wuhan University as an example to investigate user requirements for digital scholarship services in the context of AI4S. Through in-depth interviews with researchers and librarians at Wuhan University, it identifies 6 major service stages with a total of 28 user requirements. A questionnaire survey combined with the Kano model is subsequently employed to validate and hierarchically classify these requirements. The study found that Wuhan University Library has begun to explore the application of AI technologies to the construction of smart learning spaces, the provision of intelligent facilities and equipment, and AI literacy training. The hierarchical classification of user requirements further reveals the strong user demand for AI-enabled services. Overall, this paper can help university libraries to understand user requirements more accurately, provide more precise and personalized services, and thus improve service quality and user satisfaction.