关键词: 自媒体, 图书馆, 网络投诉

Abstract:

Since we-media is increasingly favored by readers, who now resort to the Internet as channels to file complaints, library is facing some challenges. This paper analyzes the Internet environment for contemporary library services, describes several types of complaints and their impacts on librarians, as well as putting forth strategies to address such complaints.

Key words: We-media, Library, Network