Objective of library service is to “enable more readers to enjoy library”, which is consistent with
the ultimate goal of lean service to “effectively retain customers”. It is of great significance to draw upon the
lean service experience of enterprises, to innovate library service, to revise reader service procedures, and
to improve the management of reader service. Through the subdividing library readers, optimizing service
process, promoting the interface management, and strengthening staff awareness of service, the libraries at
Shenzhen introduced the idea of “lean service” which takes readers as the center.